COVID-19 RESOURCE HUB

TCG is Here for You

During times of stress, we want to help. TCG is open for business and here to serve you. Below you’ll find information on how we can provide assistance.

Our Committment

TCG understands the COVID-19 has the potential to impact the daily lives of our clients and could cause possible disruptions to the employers we serve.

Ensuring continuous service for our customers is our top priority. TCG has chosen to partake in active Social Distancing by having many of our employees work remotely until further notice or recommendation by the CDC.

Customer Service

In order to mitigate the potential contagion of COVID19, our staff will continue to provide all of our services from a secure remote location during our normal business hours (Monday – Friday, 8AM – 5PM CST). The following options are available for you:

 

  • Modified Phone System. Our call center is operating at normal business hours through our Voicemail Callback System. You may leave a voicemail for a prompt follow-up from a live agent. Voicemails delivered by 4PM CST will receive a call the same day. Voicemails after 4PM will receive a call by 10AM the next business day.
  • Schedule a Callback. Sign up for a time slot by clicking here and we’ll call you back.
  • Email Communication. You can submit an email or your paperwork to our team using this link.
  • Distribution Status. If you’ve submitted a loan or distribution request, you can check the status by cliking here.
  • Financial Consultations & Support. Employees may schedule a virtual appointment with our team of Financial Planners and Consultants to help with Investment and Financial Wellness advice by accessing our TeleWealth Portal.
We will continue to closely monitor this situation and be prepared to take any actions necessary to assist our customers. If you have any questions regarding your account, please contact us at (800) 943-9179 and we will return your voicemail in the order in which it was received.

Virtual Financial Guidance

Investment and Financial Wellness advice is available via our TeleWealth Platform. Our team of experts are here to help you manage your money and take care of your family.

Helpful Resources

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DISCLOSURES
Total Compensation Group Investment Advisory Services LP (“TCG Advisors, LP”) is a registered investment advisor regulated by the U.S. Securities and Exchange Commission (SEC) subject to the Rules and Regulations of the Investment Advisor Act of 1940, and is a part of TCG Group Holdings, LLP. Registration with the U.S. Securities and Exchange Commission does not imply a certain level of skill or training. We are located in Austin, Texas. A copy of our Form ADV Part 2 is available upon request.

This website is not authorized for use as an offer of sale or a solicitation of an offer to purchase investments. This website is for informational purposes only and does not constitute an offer to sell, a solicitation to buy, or a recommendation for any security, or as an offer to provide advisory or other services in any jurisdiction in which such offer, solicitation, purchase or sale would be unlawful under the securities laws of such jurisdiction.

Past performance may not be indicative of any future results. No current or prospective client should assume that the future performance of any investment or investment strategy referenced directly or indirectly in this brochure will perform in the same manner in the future. Different types of investments and investment strategies involve varying degrees of risk—all investing involves risk—and may experience positive or negative growth. Nothing in this brochure should be construed as guaranteeing any investment performance.

This website may contain forward-looking statements and projections that are based on our current beliefs and assumptions on information currently available that we believe to be reasonable; however, such statements necessarily involve risks, uncertainties, and assumptions, and prospective investors may not put undue reliance on any of these statements.